Shipping policy

Last updated: 24 October 2026

Processing time

Orders are usually dispatched within 2 business days of payment being received, and we send them with Australia Post. If we're away, a notice on the website will let you know how long your order may take. You'll receive a shipping confirmation email with tracking information (where available) once your order is on its way.

Australia

Postage within Australia is a flat rate per order, with Standard and Express options shown at checkout. Delivery times depend on Australia Post and your location.

New Zealand

We currently ship to Australia and New Zealand only. Postage to New Zealand is a flat rate per order, and only Standard postage is available. Prices shown for delivery to New Zealand do not include Australian GST. Any import taxes or duties charged by New Zealand are the responsibility of the customer and are not included in the item price or postage.

Horns

Horns are sold by individual enquiry rather than through the online checkout. Shipping arrangements and costs for a horn are agreed with you directly as part of that process.

Lost or damaged parcels

If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at admin@alexanderaustralia.com.au with your order number so we can help sort it out.

Contact us

If you have any questions about shipping, contact us at admin@alexanderaustralia.com.au.